Worked example 1
Rewrite: 'Where's the report??'
- Remove repeated punctuation
- Name the report and deadline
- Use a polite request
Answer: Could you let me know when the Q2 sales report will be ready?
English for adults · Workplace English
Workplace writing: rewriting emails formally
Clear, courteous emails get faster replies and avoid misunderstandings. Practise the most useful rewrites.
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How it works
Be specific: name the document, date and action you need.
Polite does not mean vague — 'Please could you send it by Friday?' is both.
Avoid text-speak, multiple exclamation marks and phrases that sound irritated.
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Practice sheet
Workplace English · Standard
Formal email phrasing
NameDate
Rewrite each message in clear, polite workplace English. Model answers show one good option; others are possible.
- 1.I want a refund.
- 2.Just checking in on this…
- 3.The thing you sent is wrong.
Answers and explanations
- I want a refund.I would like to request a refund.'Would like to request' is courteous but still clear.
- Just checking in on this…I am following up on my email of 12 June about the delivery date.State what you are following up and when.
- The thing you sent is wrong.I noticed an error in the invoice you sent on 3 May.Name the item and the problem precisely.
Last reviewed: 25 September 2026